Policies

Returns:

If there are flaws due to craftsmanship, please notify us within 24 hours of receiving your order, and we will make arrangements for a refund.

Shipping:

We ship via UPS. Our fee structure goes by weight of your order. We encourage you to order in a timely fashion to avoid delays caused by shipping or availability­ unfortunately we cannot guarantee exactly when your order will arrive, shipping and transit times are an estimate.

All times listed are for Eastern Time. (ET)

We CANNOT ship to a PO Box address

Warm Weather Warning:

Although we try our best, cannot guarantee our chocolate treats will not melt when shipped.

Depending on where you are shipping to, we do not ship when the outside temperature is over 70 degrees.

Our ice packs are designed to last for 24 hours only. Please select this item only if you are shipping products when temperatures are above 70 degrees.

We recommend in temperatures over 70 degrees that you add the ice pack option to ensure product is delivered safely. This will add $2 per shipped box. If you choose to waive the ice pack option in warm weather, we can't guarantee product from melting.

Customer Privacy:

We highly protect our customer’s private information, and will not distribute it to any third party.

When you make a purchase from this site, anything you provide will be used to process your order.

Our secure servers protect your information, and we will not rent, share, sell, or exchange your email or postal address with third parties.

All information submitted via the shopping cart is encrypted and secure.


Ordering:

Our site accepts major credit cards. Please be sure to provide your exact billing address and telephone number. Incorrect information will cause a delay in processing your order.

Orders received before 2pm will ship within 5 days. Orders are not processed or shipped on Friday, Saturday, or Sunday to ensure the quality of your confections.

If you are ordering more than one confection, we will make every effort to ship everything contained in your order at the same time. Anything that is unavailable at the time of shipping will be shipped as soon as they become available, unless you inform us otherwise. You will only be charged for confections contained in your shipment, plus our shipping charges.

Order Acceptance Policy:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Robins Confections reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item if we have run out of a certain item.

If for some reason we are unable to fulfill your order as placed, we will try to contact you to determine how you would like us to proceed.

 

FDA Food Facility Registration Link:

 

http://www.registrarcorp.com/fdaregistration/19662306136.gif